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Frequently Asked Questions
Shipping
DOMESTIC SHIPPING - $9 AUD
Estimated delivery 3-5 business days.
FREE DOMESTIC SHIPPING available on orders above $100 AUD.
EXPRESS SHIPPING - $12 AUD
Estimated delivery 1-2 business days.
Available for $10 on orders above $100 AUD.
We are pleased to offer free shipping on shipping to the US on purchases over USD$100.
For all other purchases a USD$10 shipping charge will apply.
For time sensitive occasions, express shipping is available on most items.
Express shipping charges will be calculated at checkout.
All orders are shipped Delivered Duty Unpaid (DDU)
After placing your order, you'll receive a order confirmation email.
Once your order has been dispatched, you'll receive a shipping confirmation containing your tracking number and details.
Orders are typically processed daily, and shipping time will depend on your location.
Alternatively you can skip the queue and select Priority Shipping at checkout to avoid delays in dispatch time.
Overseas deliveries can take anywhere from 7-16 days, depending on the service and delivery location.
Orders are typically processed daily, and shipping time will depend on your location.
Once your order has been dispatched, you'll receive a confirmation email complete with your tracking information and shipping details.
Orders sent with complimentary shipping can take between 3-5 business days.
Orders sent with express shipping can be expected within 1-2 business days.
Overseas deliveries can take anywhere from 7-16 days.
Returns
We aim to ensure you're completely satisfied with your new purchases.
Returns and exchanges are available on most items. For more information on our returns process see our returns policy.
All returns are subject to us receiving the item back within 7 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.